FAQ

Q: Are you a factory or a trading company?

A: We are a specialized factory with over 20 years of experience and a dedicated R&D team.

Q: Who are we?

A: We are a leading manufacturer in the fields of thermostats and heating elements, offering first-hand and highly competitive prices.

Q: What’s your advantage?

A: Our advantages include: (1) Competitive pricing (2) High-quality products (3) Experienced team (4) Strong R&D capabilities (5) Reliable supply chain (6) Products certified by ISO 9001 management system and multiple international certifications including UL, TUV, CB, CQC, RoHS, and CUL.

Q: What are your main products?

A: Our main products include adjustable thermostats, capillary thermostats, temperature limiters, heating elements such as those for hair dryers, fan heaters, and ovens, as well as ceramic heating rods, mica heating plates, and heating films.

Q: Can you give me a discount price?

A: Pricing depends on the order volume. Larger quantities qualify for significant discounts.

How is your quality control?

We have professional inspectors who check the production process of every production line. Here are some highlights of our quality control: 1. Certification and Compliance: Our products have passed ISO 9001 quality management system certification and comply with international safety and environmental standards such as ROHS, SUL, TUV, CB, and CQC. 2. Material Selection: We rigorously screen suppliers and raw materials to ensure that every component meets high-quality standards. 3. Production Process Monitoring: We implement strict quality control measures during the production process, including automated testing equipment and a professional quality inspection team, to ensure that every production link meets quality requirements. 4. Strict Quality Inspection: Before the product leaves the factory, we conduct multiple rounds of functional and durability testing to ensure that the product can work stably in various usage environments. 5. Continuous Improvement: We value customer feedback and continuously improve product design and production processes to meet the ever-changing market demand. 6. After-sales Service: We provide comprehensive after-sales support to customers, including technical consultation, product repair, and replacement services, to ensure that customer issues are resolved in a timely manner.

Q: Could you manufacture the products according to my drawing or sample?

A: Yes, we can produce thermostats and heating elements based on your drawings or sample replication.

Q: What’s the lead time of mass production?

A: Typically 2-4 weeks for thermostats and heating elements. We will confirm the exact delivery time after payment.

Q: How long to deliver the products?

A: Delivery time depends on your specifications and order quantity. Generally, it takes up to 30 days after receiving a 30% deposit.

Q: Can you accept small orders?

A: Yes, we gladly accept small orders to meet your needs.

Q: How does your company approach corporate social responsibility (CSR)?

A: We fulfill our CSR by offering comprehensive services and creating specialized workshops, like our Precision and Charity Workshops, which enhance product quality and support the community.

Q: When can I get the quotation?

A: We are available online 24/7 and typically provide a quotation within 24 hours. For urgent requests, please contact us by phone or email so we can prioritize your inquiry.

Q: What are your payment terms?

A: Payment terms: 30% deposit via T/T, with the remaining 70% due before shipment.

Q: What’s your production lead time?

A: Production lead time depends on the product and order quantity. Typically, it takes 15 days for orders meeting the MOQ.

Q: Why does your price a bit higher than other Chinese suppliers?

A: We focus on producing high-performance thermostats and heating elements to build long-term partnerships. While our prices may not be the lowest, our value-for-money is unmatched.

Q: Can you do OEM for me?

A: We accept all OEM orders. Send us your design specifications, and we'll offer a competitive quote and expedite sample production.

Q: Will you accept customized requirements?

A: Yes, we welcome customized orders. Please send us your drawings and detailed specifications, and we will manufacture according to your specific needs.

Q: How can I contact you?

A: Contact us via Email: TeamCH@chungshun.net; TEL: +86 13714367252. We are always ready to assist you.

Contact us now
ChungShun Electrical Appliance (Shenzhen) Co., Ltd.
Building F, No. 21, Nanling Road, Xin'er Industrial Zone, Shajing Town, Bao'an District, Shenzhen City, Guangdong Province, China
You can trust us
We are a professional manufacturer in China. We continue to innovate so that our customers can have better products and services.
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